Question 1

How do I request staff for my business?

Accepted Answer

You can submit a staffing request through our website, client portal, or by calling our office. A staffing specialist will follow up to confirm your needs.

Question 2

How quickly can you fill a position?

Accepted Answer

Timelines depend on the role, location, and staffing requirements. Urgent requests are prioritized.

Question 3

What types of staffing do you offer?

Accepted Answer

We offer temporary staffing, temp-to-hire, direct hire placement, and ongoing workforce support.

Question 4

What services do you provide?

Accepted Answer

We provide staffing solutions, workforce support, client onboarding, workforce management, and health insurance assistance for businesses.

Question 5

How do I pay my invoice?

Accepted Answer

Clients can make payments through the secure client portal or by using the payment link provided by our billing team

Question 6

Who do I contact about payroll?

Accepted Answer

Payroll questions should be directed to the payroll department. You may also call and select payroll support through our phone system.

Question 7

What if my paycheck is missing or incorrect?

Accepted Answer

Please contact payroll immediately with your full name, assignment location, and details about the issue.

Question 8

How do I call off from an assignment?

Accepted Answer

Employees who are unable to report to work must notify their supervisor as soon as possible and, whenever practicable, at least  four (4) hours before the scheduled start of their shift. Notification should include: • Reason for the absence (to the extent appropriate) • Expected duration of the absence • Estimated return-to-work date, if known • Any client-specific reporting requirements Notification should be made by: • Telephone call • Connecteam messaging • Company-approved communication methods

Question 9

Where can I view my schedule or assignment details?

Accepted Answer

Employees may access schedule and assignment information through the employee portal or through the Connecteam app. If your schedule has not been posted, contact your direct manager.

Question 10

I cannot log in to the portal. What should I do?

Accepted Answer

Use the password reset option on the login page. If the issue continues, contact technical support for assistance.

Question 11

I forgot my password. Can you reset it?

Accepted Answer

Yes. You may request a password reset  by visiting https://www.primealliedworkforce.com/tech-support

Question 12

The website or portal is not working. Who do I contact?

Accepted Answer

If you need technical assistance, submit a support request by clicking the link https://www.primealliedworkforce.com/tech-support and our IT Department will respond as quickly as possible.

Question 13

Who do I contact about an invoice?

Accepted Answer

Please contact the billing department  by calling +1 (470) 222-2667 or email billing@primealliedworkforce.com for invoice questions, payment confirmation, or account balance information.

Question 14

Can I pay online?

Accepted Answer

Yes. Online payments may be available through the secure client portal or payment link.

Question 15

What payment methods do you accept?

Accepted Answer

Payment options  include :

ACH, debit card, credit card, or other approved payment methods.

We currently accept:

Visa
Mastercard
American Express
Discover

Question 16

How do I report a workplace issue?

Accepted Answer

You can report a workplace issue by calling the office at +1(470) 729-7713, speaking with a manager, or submitting an incident report which you can find on in your employee portal.

Question 17

Are complaints confidential?

Accepted Answer

Reports are handled professionally and shared only with the appropriate personnel needed to review and resolve the matter

Question 18

What should I do in an emergency?

Accepted Answer

For life-threatening emergencies, call 911 immediately. After the emergency is addressed, notify our office as soon as possible.

Question 19

How long does the permanent placement process take?

Accepted Answer

The timeline depends on the position, required qualifications, candidate availability, and client interview process. Prime Allied Workforce works to identify qualified candidates as efficiently as possible.

Question 20

Do clients interview candidates before hiring?

Accepted Answer

Yes. Clients review candidate profiles and choose which candidates they would like to interview before making a hiring decision.

Question 21

Are candidates employed by Prime Allied Workforce or the client?

Accepted Answer

For permanent placement, the selected candidate becomes an employee of the client company after hire.

Question 22

Do you conduct background checks?

Accepted Answer

Yes. Also background checks, drug screenings, employment verification, and credential checks may be coordinated upon client request and in accordance with applicable laws.

Question 23

What happens after a candidate is hired?

Accepted Answer

Prime Allied Workforce conducts post-placement follow-up to help support a smooth transition and successful placement.

Question 24

What are the Prime Allied Workforce employee support programs?

Accepted Answer

Our employee support programs are workforce assistance initiatives designed to help employees overcome barriers that may impact job success, attendance, and long-term employment stability.Programs may include:transportation assistance,employee incentives,workforce readiness support,referral programs,and employee recognition initiatives.

Question 25

Are these programs available to all employees?

Accepted Answer

Program availability may vary depending on:
assignment status,
employment status,
attendance history,
program eligibility,
operational needs,
and funding availability.
Participation is not guaranteed.

Question 26

Are these programs permanent?

Accepted Answer

Programs are subject to:
operational needs,
company discretion,
availability,
funding,
and policy updates.
Prime Allied Workforce LLC reserves the right to modify, suspend, or discontinue programs at any time.

Question 27

What is the Prime Ride Assist Program?

Accepted Answer

The Prime Ride Assist Program is a transportation assistance initiative designed to help eligible employees reach approved work-related assignments and employment activities.

Question 28

How many free rides are included?

Accepted Answer

Eligible employees may receive:
up to 2 complimentary rides per week.
Additional rides may be available at reduced employee rates depending on program guidelines.

Question 29

What can the rides be used for?

Accepted Answer

Approved ride purposes may include:
work assignments,
orientation,
onboarding appointments,
required training,
pre-employment requirements,
and emergency shift coverage.

Question 30

Can rides be used for personal errands?

Accepted Answer

No.
Transportation assistance is limited to approved work-related activities only.

Question 31

How do I request transportation assistance?

Accepted Answer

Employees will be required to submit ride requests through approved company procedures once the program officially launches.
Additional details will be provided during onboarding and program rollout.

Question 32

Can I lose eligibility for the transportation program?

Accepted Answer

Yes.
Employees may lose eligibility for:
repeated no-call/no-shows,
attendance violations,
abuse of the program,
policy violations,
or misuse of transportation assistance.

Question 33

Is transportation guaranteed?

Accepted Answer

No.
Ride availability will depend on:
scheduling,
availability,
operational capacity,
and program guidelines.

Question 34

How does the referral program work?

Accepted Answer

Employees and approved participants may refer qualified candidates for open positions.
If the referred candidate:
is hired,
successfully starts an assignment,
and meets required milestones,
the referring individual may qualify for an incentive.

Question 35

Is there a limit to how many people I can refer?

Accepted Answer

No, however all referrals must:
meet job qualifications,
complete the application process,
and comply with company standards.

Question 36

When are referral incentives issued?

Accepted Answer

Referral incentives may be issued after the referred employee completes required employment milestones established by the company.

Question 37

What is the Attendance & Reliability Incentive Program?

Accepted Answer

This program recognizes employees who demonstrate:
strong attendance,
punctuality,
assignment commitment,
and workplace professionalism.

Question 38

What types of incentives may be offered?

Accepted Answer

Incentives may include:
recognition awards,
preferred assignments,
employee appreciation incentives,
or other workforce recognition opportunities.

Question 39

How is eligibility determined?

Accepted Answer

Eligibility may be based on:
attendance history,
punctuality,
assignment completion,
communication,
and overall job performance.

Question 40

What is the Workforce Readiness Program?

Accepted Answer

This program helps candidates and employees prepare for workplace success through job-readiness support and professional development assistance.

Question 41

What type of support may be available?

Accepted Answer

Support may include:
resume assistance,
interview preparation,
professionalism coaching,
communication skills,
workplace readiness guidance,
and onboarding preparation.

Question 42

Does Prime Allied Workforce provide direct financial assistance?

Accepted Answer

No.
The company may provide referrals or information regarding available community resources and workforce support services.

Question 43

What types of community resources may be shared

Accepted Answer

Resource referrals may include:
transportation resources,
workforce clothing programs,
food assistance resources,
housing support referrals,
educational resources,
and workforce development organizations.

Question 44

How are employees selected for recognition?

Accepted Answer

Selections may be based on:
professionalism,
attendance,
teamwork,
client feedback,
dependability,
and workplace performance.

Question 45

What recognition opportunities may be offered?

Accepted Answer

Recognition may include:
Employee of the Month,
client service recognition,
safety awards,
dependability recognition,
and other appreciation initiatives.

Question 46

Can program guidelines change?

Accepted Answer

Yes.
Prime Allied Workforce LLC reserves the right to:
modify eligibility,
update policies,
revise incentives,
or discontinue programs at any time.

Question 47

Who should I contact with questions?

Accepted Answer

Prime Allied Workforce LLC

Human Resource Department

hr@primealliedworkforcellc.com

www.primealliedworkforcellc.com

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